Política de envío

• Average transit time to the  United States  : 4 to 9 days. 
• Average transit time to  UK, Netherlands, Australia, Canada  : 7 to 15 days. 

We strive  to provide you with the best shipping experience possible, constantly working towards faster deliveries. However, there are circumstances beyond our control, such as natural disasters, holidays, inclement weather, and other unforeseen circumstances that may cause shipping delays. While most packages arrive on time, delays and issues experienced by our carriers do occur. While we cannot guarantee exact delivery dates, we take full responsibility for investigating any delays or issues and will work diligently to minimize any inconvenience caused.
Your satisfaction is our top priority.

I just placed an order, when will it ship?
Please allow us 24 - 48 hours to process and ship your order.

Will I receive a tracking number?
We provide tracking for every order.  Tracking is available once your item has been dispatched, you will receive a confirmation email 24-48 hours after placing your order. You can track the progress of your order via our website or for more detailed tracking information, contact us by email. 

Can I cancel my order or edit my shipping address?
Yes, but we only have a small window of opportunity (6 hours) to cancel or adjust an order before it is dispatched. The quickest way to contact us to request a cancellation is by sending an email to contact@lightingrelux.com Please make sure you have all of your order information available, including your order number, full name and email.
The subject of the email MUST be: "  ORDER ADJUSTMENT NEEDED"
In any other case, we will not be able to assist you with the inquiry.